In a move best described as unwavering dedication to excellent customer service, Sterling Bank Plc has registered as a “Responsive Company” on Reportam.com.ng, a free-to-use, independent and unbiased portal where Nigerian consumers can post reports about customer service experiences.

As a Responsive Company on Reportam.com.ng, Sterling Bank has the opportunity to get automatic alerts about complaints or compliments, view customer details, respond to reports and reach out to customers, among other benefits.
 
Speaking with the Reportam Team, the Customer Experience Manager of Sterling Bank, Ms. Oluwabusola Awosile, said: “We are happy to register Sterling Bank Plc as a Responsive Company on reportam.com.ng. Delivering excellent service experience is at the forefront of what we do and we appreciate any platform that allows us to do this well.”
 
“We are happy that Sterling Bank has shown true commitment to resolving its customers’ issues by registering on our platform,” said Mrs. Ireti Oladapo, Head of Communications for Reportam.com.ng. “We hope other companies in Nigeria will emulate Sterling Bank and see the value this platform provides and register as Responsive Companies.”

Reportam.com.ng, which was created by a group of young Nigerian professionals, is an online customer service feedback and complaint portal, which recently launched in Nigeria. Through this platform, companies are able to view and resolve customer complaints, get commendations for good services and also reach out to their customers directly or via the website.